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IA publishes Q1 2025 Complaints Index
Logo of Insurance Authority (IA)
The Insurance Authority (IA) published the Complaints Index for the first quarter of 2025, outlining the performance of insurance companies and the volume of escalated complaints submitted by beneficiaries of health and vehicle insurance policies, according to the state-run SPA.
The initiative reflects the authority’s commitment to protecting the rights of policyholders and promoting greater transparency by providing clear and reliable information to support sound insurance decisions. It also aims to encourage competition and improve the quality of services offered by insurance providers.
The IA clarified that escalated complaints are those not resolved within the designated timeframe.
The process begins when the beneficiary contacting the insurance provider; if the issue is not resolved, the beneficiary may escalate the complaint through the authority’s website.
The IA then follows up to ensure the complaint is resolved and appropriate action is taken, aiming to deliver a smooth and secure experience that meets the highest standards.
The authority reaffirmed that all its development efforts are centered on policyholders and beneficiaries with the goal of enhancing their experience and increasing satisfaction. It reiterated its commitment to advancing the sector, improving service efficiency, and ensuring offerings align with beneficiaries’ needs and expectations.
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